FAQ & Support

NAMs (New Approach Methodologies) refers to innovative testing methods that can replace, reduce, or refine animal testing in drug development. These include organ-on-chip technology, organoids, computational models, and more.

Learning NAMs is valuable because:

• The FDA Modernization Act 2.0 has removed the animal testing mandate
• NAMs provide more human-relevant data than animal models
• The industry is rapidly adopting these technologies
• Career opportunities in NAMs are expanding quickly

We recommend starting with our Beginner Learning Path. This structured course covers:

• Cell biology fundamentals
• Introduction to organ-on-chip technology
• Organoid basics
• FDA Modernization Act overview

Each module includes videos, reading materials, and quizzes to reinforce your learning.

Completion time varies based on your prior knowledge and time commitment:

• Beginner Path: 8-12 hours (8 modules)
• Intermediate Path: 20-30 hours (12 modules)
• Advanced Path: 40-60 hours (15 modules)

You can learn at your own pace. Progress is saved automatically, and you can pick up where you left off anytime.

We offer both free and premium content:

• Free: All introductory modules, basic resources, community forums, and select webinars
• Premium: Advanced courses, certification exams, premium workshops, and exclusive masterclasses

Visit our Learning Dashboard to see what's available with your current access level.

We update our content regularly to reflect the rapidly evolving NAMs landscape:

• Core modules are reviewed quarterly
• Regulatory content is updated within days of new guidance
• New case studies are added monthly
• Resources library receives weekly additions

Yes! Most materials are available for download:

• PDF guides and whitepapers
• Protocol templates
• Infographics
• Presentation slides

Video content is streaming-only but can be accessed on mobile devices. Visit our Resource Library for downloadable materials.

Our educational content is compiled from publicly available information, published research, and regulatory guidance. All information is sourced from public databases and publications.

Our platform works best on modern browsers:

• Chrome (recommended) - version 90+
• Firefox - version 88+
• Safari - version 14+
• Edge - version 90+

For the best experience, we recommend keeping your browser updated to the latest version.

Try these troubleshooting steps:

• Refresh the page
• Clear your browser cache
• Disable any ad blockers or VPNs
• Try a different browser
• Check your internet connection speed

If issues persist, contact our support team with details about your browser and operating system.

To reset your password:

• Click "Sign In" on any page
• Click "Forgot Password"
• Enter your email address
• Check your email for a reset link (check spam folder too)
• Create a new password

Reset links expire after 24 hours for security. If you don't receive the email, contact support.

Progress should save automatically. If it's not:

• Make sure you're logged in to your account
• Check that cookies are enabled in your browser
• Don't use incognito/private browsing mode
• Wait a few seconds before navigating away from a completed section

Contact support if issues continue - we can verify and restore your progress.